Troubleshooting - NSSAB
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Troubleshooting

Only pages 1 and 2 are visible

The Census form will only display pages 1 and 2 when first opened. To view all sections that require completion, select the relevant checkboxes in Type(s) of education and Student profile.

Type(s) of education

Student profile

Note: The Student profile cannot be completed until a Type(s) of education has been selected. Special needs students for a site cannot be selected until full-time or part-time students have been selected for that site from the Student profile on page 2 of the Census form.

Adobe Reader Version Detected

When opening the PDF document for the first time, a prompt box states that a minimum version of Adobe Reader is required for the Census form to function correctly. To ensure best performance and unnecessary errors while filling in the Census form, install the latest Adobe Reader Version DC. Adobe Reader is free and can be downloaded from http://get.adobe.com/reader/.

Adobe Reader Version Detected

Software failure

If a software failure is experienced (see screenshot below), reopen the Census form.

Software failure

This failure occurs if certain options in the Student profile are selected and later de-selected (for example, Part-time students are selected in error when there are no part-time students at the school). In some instances it may be possible to continue by just clicking OK. If the window continues to be displayed, exit from the Census form and reopen it.

Census form closes unexpectedly when selecting items in the Student profile

If the Census form closes unexpectedly when certain items are selected under the Student profile in the right column (for example, ESL, Indigenous), it may be that an older version of Adobe Reader is installed, causing the Census form to terminate at this point. This error has only been found if Part-time students has been selected before items from the right column.

Adobe has encountered a problem and needs to close

To solve the problem, select items in the right-hand column before selecting Part-time students.

Student profile

Auto-completing form fields

When turned on, Auto-Complete saves a list of text entries used when completing fillable PDF forms. It suggests text from that list as data are entered into other fields. If the first few characters match something previously typed in a field, the feature either displays a list of the most probable matches or automatically enters a probable match.

If this feature hinders the smooth entry of data, turn it off.

Select Edit > Preferences... > Forms > Auto Complete: Off

Turn auto-complete off

Drop-down lists

If a drop-down list (that is, in the Part-time students and Students with disability sections) is close to the bottom of the page, it may not be possible to select some of the entries further down in the list with the mouse.

Use the arrow buttons on the keyboard to move down in the list and then hit Enter to confirm once the correct item is selected.

Drop-down lists

In the example above, use the arrow keys on the keyboard to get to Year 6, USP or UNS in the list.

Browser error message

If attempting to click on the direct link to the PDF form in some internet browsers (for example, Google Chrome) an Adobe Reader error message may appear (see screenshot below).

error message

This is due to incompatible browser extensions. Right click the PDF link instead and Save As. This enables the Census form to open in its native application instead of relying on browser extensions.

Highlighted fields

The empty fields should be yellow when the Census form opens. If the empty fields are not yellow, click on the Highlight Existing Fields button.

Highlighted fields

Last updated 2 February, 2018

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