Lodging a complaint with the Non-State Schools Accreditation Board (the ‘Board’)
In the course of performing its duties, the Board receives complaints about non-State schools and/or their governing bodies. The Board is committed to dealing with complaints fairly, objectively, equitably and in a manner that enables due process.
The Board’s jurisdiction under the Education (Accreditation of Non-State Schools) Act 2017 (the ‘Act’) is confined to a limited number of matters. In addition to the suitability of a governing body, these matters may relate to:
- financial viability;
- statement of philosophy and aims;
- educational program;
- students with disability;
- schools delivering distance education;
- flexible arrangement approvals;
- health and safety;
- conduct of staff and students, and response to harm;
- land and buildings;
- educational facilities and materials; and
- improvement processes.
The Board also receives and deals with complaints relating to its own performance and its statutory functions. The Board welcomes feedback and complaints as effective and valuable tools in staff and business development enabling it to continually work to improve service delivery.
The Board prefers written complaints, but will accept oral complaints. Complaints can be lodged by post, email, online, in person or by telephone and may be made anonymously. Reasonable assistance will be provided to complainants if required. This assistance may include help with writing a complaint or by providing services for people with hearing or speech impairments.
For more details about the Board’s complaint management process, please see the following:
- NSSAB Complaints Management Policy [Pdf 0.80MB]
- NSSAB Complaints Management Procedures - Complaints about schools / governing bodies [Pdf 1MB]
- NSSAB Complaints Management Procedures - Complaints about the Board / Authorised persons [Pdf 1MB]
Printed copies of these documents are available on request from the Board Secretariat.
To submit a complaint, please choose one of the following options:
- complete and submit the online complaints form;
- download the Word version of the complaints form [Word fillable 0.80MB] and post or email it to the Board; or
- write a letter addressed to the Board outlining your complaint.
- the Board;
- a committee of the Board;
- a member of the Board, or a committee member; and/or
- an authorised person within the meaning of that term in the Act.
To submit your complaint, you are invited to write a letter including all relevant details and either post or email it to the Board.
Last updated 16 January, 2018