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Home > Compliance concerns and Complaints

Compliance concerns and Complaints

Raising compliance concerns and making complaints with the Non-State Schools Accreditation Board (the ‘Board’)

In the course of performing its duties, the Board receives compliance concerns about non-State schools and/or their governing bodies, as well as about unaccredited schools. The Board is committed to dealing with compliance concerns fairly, objectively, equitably and in a manner that enables due process.

The Board’s responsibilities under the Education (Accreditation of Non-State Schools) Act 2017 (the ‘Act’) include, but are not limited to, monitoring whether non-State schools continue to comply with the requirements for accreditation, and if relevant, eligibility for government funding, under the Act.

The Board also receives and deals with complaints relating to its own performance and its statutory functions. The Board welcomes feedback as an effective and valuable tool in staff and business development enabling it to continually work to improve service delivery.

The Board prefers written submission of compliance concerns and complaints, but will also accept verbal communication. Submissions can be lodged online, by email, post or telephone and may be made anonymously. Reasonable assistance will be provided to concerned parties and complainants if required. This assistance may include help with writing a compliance concern or complaint or by providing services for people with hearing or speech impairments.

For more details about the Board's compliance concern and complaint management processes, please see the following:

Compliance concerns about non-State schools, governing bodies or unaccredited places

Complaints about the Board, a committee of the Board, a member of the Board or committee or a person appointed by the Board as a authorised person

Printed copies of these documents are available on request from the Board Secretariat.

How to raise a compliance concern about non-State schools, governing bodies or unaccredited places

To raise a compliance concern, choose one of the following options:

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How to make a complaint about the Board, a committee of the Board, a member of the Board or committee, or a person appointed by the Board as an authorised person

To make a complaint, choose one of the following options:

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Last updated 4 July, 2019

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